Register Faulty Item

Register faulty item

You can register faulty items here. Provide as much information as you can!

In order for us to be able to process your claim, we need you to upload a picture of the faulty item. If the claim concerns incorrect measurements, we might ask you to provide us with a video to demonstrate the measurements being wrong.

If the package is received damaged, it is important that you report it immediately to the shipping company as they are liable for transport damage.

Remember not to return the items until your request has been approved. Unfortunately, we cannot accept requests where the fault is due to you having measured incorrectly before ordering.

Fields marked with an * are required

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Order information

Fill in information about your order and the products you want to file a claim for. Order number and part number can be found on your order confirmation.

Do you have more items to return? Fill in the first one and you will get more fields to fill in the remaining items!

Order number *

Item number *

Quantity *

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Reason for complaint

We need to know why you want to file a claim for your product(s). Describe the problem as clearly as possible and upload an image.

Upload an image *

Accepted formats are .jpg and .png.

Describe the issue *

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Contact

Contact information

Name *

Phone number (ex +46xxxxx) *

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NOTE! If the package is damaged, it is important that you report it immediately upon delivery to the shipping company as they are responsible for shipping damage.

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NOTE! Remember not to return the goods before your complaint has been approved.